Complaints
Procedure

I always aim to provide a high standard of care, and I regularly request feedback from my patients so that I can continue to improve and learn.

 

In the event that you do have a concern, please know that it will be taken seriously.

​

All complaints will be acknowledged promptly and responded to quickly and appropriately.

 

I will do my best to investigate the matter fully, explain what happened, and, where possible, take steps to put things right. Complaints are also used as an opportunity for reflection and learning, so that I can continue to improve the service I provide.

​

You can raise a complaint in any of the following ways:

• In person: directly with me during a consultation or appointment.

• By email: to Nienke@DrNienkeLees.com or complaints@thanksdoc.co.uk.

• Via the contact page.
   

For a full copy of the complaints procedure, please email complaints@thanksdoc.co.uk.